We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.
You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
There are a few items that can’t be returned:
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
To start a return, visit My Orders. For step-by-step instructions, read our Returns and Exchanges article.
You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. More details can be found in Refunds.
Our return policy is slightly different for some products and special-occasion purchases:
Every mattress comes with a 100-night free trial. If you’re not in love with it after 100 nights, you can arrange a free return or exchange it for a different one. The return or exchange option only applies once per order.
You can return a large appliance within 30 days of delivery as long as it has not yet been installed and is returned in the original packaging. In rare cases, you might have to pay the manufacturer’s restocking fee.
Before installing the appliance, please double check the following when it arrives:
1) Scan the box for damage.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect the appliance.
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.
Registry items can be returned at no cost to you in exchange for store credit for up to 90 days after the event. To start a return, contact a Registry Specialist with the product name or registry order number (found in Gift Tracker) with a reason for the return. This policy only applies to purchases made by guests.
For all items purchased between November 1 and December 31, the deadline to return them is extended until January 31.
We know how frustrating this situation can be. Return shipping for damaged or defective items is free — just pick your preferred resolution:
To get started:
1) Go to My Orders
2) Pick “Return Item” or “Replace Item or Parts”
3) Select “Damaged or defective”
4) Choose your resolution
We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.
We apologize for your less than perfect experience.
Is your item damaged or missing parts? We’ve got you covered! See Damaged Items or Missing Parts for more information.
Most items can be returned within 30 days of delivery; however, some items are not eligible for return. Additionally, a modified return policy applies to some products, including mattresses and large appliances. For more details, please read our Return Policy.
Returns are seamless and easy, and you can do it online!
Return shipping costs will be deducted from your refund and can vary depending on the location of the return.
For items delivered via UPS or FedEx: Print the shipping label from your return confirmation email, and bring the package to a nearby drop-off location.
For large, heavy, or fragile items delivered via special carrier: Follow the same steps above, but instead of printing a shipping label, we’ll coordinate for the carrier to pick up the item at your convenience.
In most cases, when returning an item, you can choose between store credit or receive a refund to your original payment method. For more details, check out our Refunds article.
Already filled out the return form but changed your mind? Don’t worry! You can always cancel the return from My Orders.
If you’d like to exchange an item for a different color, different size, or different product altogether, we are happy to help you with that! The process is similar to a return, and all the same policies listed in our Return Policy apply. There are two ways to exchange an item, depending upon your preference.
Return shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.